QuickChek Success Story
Customized communication training helps retail managers become confident business leaders
THE SITUATION
“Quick Chek believes in strong leadership,” says Bob Graczyk, VP of Human Resources for the growing Northeast convenience chain. “Store leaders are a critical part of our business, and investing in them and helping them grow is a core value of our company.”
The 40-year-old organization’s mission — A Great Place to Work, A Great Place to Shop and A Great Place to Invest — is embodied by an extraordinary commitment to professional development, as demonstrated by its Presidents Leadership Council (PLC). Each year, the PLC brings together a broad cross-section of top-performing employees for collaborative training initiatives to build both tactical and leadership skills.
THE OPPORTUNITY
Communication skills are a critical component of the PLC, according to Bob: